Thank you for choosing our product from the many available options. Before purchasing and using the product, please carefully review the following information.
1. Confirmation of Product Label and Important Notices
This product includes labels or packaging with essential information. Please review them before use.
If you have any questions, please contact the manufacturer or retailer where you purchased or intend to purchase the product.
2. Conditions and Procedures for Product Defects and Malfunctions
If you discover a product defect or malfunction, please contact the manufacturer or retailer where you purchased the product immediately.
Applicable Conditions:
- Claim Period: Within 7 days from the date of purchase
- Resolution Methods: Return, exchange, or refund
- Contact: inq@kmvl.com.vn
Required Documents:
To process your claim, please provide the following:
- Photo of the received product (clearly showing any damage or defects)
- Photo of the shipping box and packaging materials (if shipping damage is suspected)
- Proof of purchase (receipt, order confirmation email, etc.) and delivery note
- If returning due to allergies or skin reactions, a doctor’s diagnosis or medical certificate is required
We will notify you of the resolution result within 5 business days after receiving all necessary information.
3. Return and Compensation Policy
Returns and compensation are only applicable in the following cases:
a) Incorrect product was delivered (different from the order details)
b) A manufacturing defect is confirmed
c) The product was damaged during shipping (only if shipped by the manufacturer or our designated courier)
d) The product is unused, and the label and packaging remain unopened (including accessories)
Cases Not Eligible for Returns or Compensation:
e) Opened or used products (except for initial defects)
f) Returns due to customer preference
g) Damage or deterioration caused by improper storage or misuse after delivery
h) Skin reactions or allergies due to individual sensitivities (see Disclaimer)
i) Opened products’ packaging (except for initial defects)
j) Loss or liability due to delivery delays
4. Refund Policy
- Refunds will be based on the product price at the time of order confirmation.
- Shipping and other fees (if applicable) are non-refundable.
- Refunds will be processed based on mutual agreement.
5. Return Procedures and Refund Method
Return Procedures
1) If you wish to request a return, exchange, or refund, please contact our support team at inq@kmvl.com.vn.
2) Provide the following information:
o Required documents listed in Section 2
o Reason for return
o Address and contact details for return pickup
o Bank account details for refund processing (if applicable)
3) If the return request is not approved, the product will be sent back to the customer.
4) Return shipping costs will be covered by us if the return is approved.
Refund Method
5) If the returned product meets our return policy conditions, the refund will be processed via bank transfer.
6) If the returned product does not meet our conditions, it will be sent back to the customer.
7) Refunds will be processed within 7 to 15 working days after the returned product is received by the manufacturer or our company.
6. Disclaimer
This product meets general safety standards; however, individual reactions may vary. Therefore, we do not take responsibility for the following:
- Allergic reactions or skin troubles
- Differences in effectiveness depending on the user’s body condition
- Any skin troubles occurring regardless of whether a patch test was conducted (we recommend performing a patch test beforehand)
If the above conditions and policies are not met, we reserve the right to decline returns, exchanges, or refunds.